Cosmopolitan Wigs was founded on the philosophy that the wig buying process should be accessible to anyone and everyone. No individual should have to sweat, stress or travel to have a wig that makes them feel beautiful. We are highly dedicated to establishing a community of wig wearers who feel at ease about buying a new wig and feel as beautiful and comfortable as possible in their new purchase.

If you are looking for unparalleled quality, unparalleled prices and a customer focused buying process, you are in the right place!

Cosmopolitan Wigs are made of Grade A processed human hair. Our decision to create a line of wigs made of processed hair was inspired by a few key factors:

• Grade A processed hair is quality hair which can hold up nicely for approximately 2-4 years (depending on wear and tear).
• Processed hair wigs are priced well for a consumer who is buying wigs every couple of years without needing to have an endless budget.
• Processed hair is great for wig wearers who are styling their wigs on a regular basis and want the style to hold without falling immediately.

It is possible to provide top quality processed human hair wigs at a reasonable price point. Cosmopolitan Wigs is first and foremost dedicated to selling a wig line that is within every buyers reach. Our business is structured so that we are able to sell direct to consumer minimizing additional mark-ups and cutting out the middle-man.

At Cosmo, we have taken every possible measure to keep the wigs at an unmatched price point, creating an inclusive wig buying experience without compromising on quality.

At the time of purchase, you will be prompted to insert your credit card information. Your credit card will only be verified, NOT CHARGED. Only once you have either made the decision to keep the wig, or once the 5 day return window has expired, will your credit card actually be charged.

At this time, we do not offer custom orders.

We take pride in offering pristine customer service in helping you navigate the wig buying process. At this time, we do not offer wig customization services. Please refer to the Wig Professional Directory for names and locations of professionals who have expertise in each customization process who can service your wig locally.

With each wig purchase, we provide our comprehensive Cosmo Customization Companion© card which details the potential customization options and provides a roadmap to ensure that you are successfully navigating the customization process.

As with all processed hair wigs, in most cases the wig can be colored. Patch testing Is always recommended before coloring the entire wig. As a general rule, adding lowlights to a wig (making it darker) is more reliable than adding highlights (removing hair pigment to make it lighter).

At this time, we do not offer any services on our wigs/sheitels.

Please refer to the Wig Professionals Directory page for salon locations in your area who are available to provide the services needed to personalize/customize or enhance your wig purchase.

After the 5 day return window all wigs/sheitels are final sale, and cannot be returned to Cosmopolitan Wigs under any circumstances.

Please diligently check the specs of the wig as soon as you get it. Any concern with quality or construction should be reported within the 5-day window. We have manufactured these wigs with extreme attention to detail and quality and each wig goes through a rigorous inspection before it hits the racks to ensure that it is completely up to our quality standards. Our #1 priority is our customer’s long-term satisfaction. Please contact our customer service department heretohelp@cosmowigs.com with any concerns. In the case of a quality concern, we will utilize our manufacture warranty at our discretion.

We are proud to offer free shipping within the United States. The buyer will be responsible for shipping and return shipping for all international purchases.

If the wig arrives and you feel it is not the right piece for you, please feel free to send it back, return shipping is on us!

A return request must be initiated through our website within 5 days of receiving the wig. Once approved we will email you a prepaid shipping label. Attatch the label on the package and send it back to us as soon as possible. If the label has not been scanned by the end of the 7^th day, we will cancel the return and the wig will be final sale.

All wigs must be returned in the original form which it was sent, therefore:

- The wig may not be cut or colored

- The wig cannot be worn outside of your home (besides for bringing it to a hair professional to discuss options)

- All of the construction of the wig must be intact (unless there is a prior issue which must be mentioned prior to requesting a return)

- The wig cannot be dirty or damaged in any way